Shipmater

How it works

Simple for you.
Thorough on our end.

Four steps stand between you and a verified, tracked, insured delivery — no logistics experience required.

01
Describe
02
Providers respond
03
Confirm
04
Track live
01

Describe what you need moved

Tell us what it is, where it starts and where it needs to go.

Takes under two minutes. No account required to get a quote.

Item description, dimensions and estimated value

Pickup address and preferred date and time window

Delivery address and any access instructions

Special handling requirements — fragile, temperature-sensitive, high-value

Optional: attach photos for provider reference

02

Vetted providers respond

Only pre-screened, insured providers can see and respond to your request.

You are never obligated to accept a quote.

Each quote is itemised — base rate, handling and any surcharges shown upfront

Provider profiles show credentials, insurance coverage and verified ratings

You can see relevant experience — medical deliveries, high-value items and more

No pressure to accept — quotes are valid for 24 hours

03

Confirm your provider

Select the best match. Payment is held securely — not released until delivery is confirmed.

Payment is never released to the provider until you confirm receipt.

Review the provider's profile, ratings and quote in full

Accept and your payment is placed in secure escrow

Your provider is notified instantly and the delivery is confirmed

You receive a confirmation with provider details and tracking link

04

Track every mile, live

Live GPS from the moment of pickup through to confirmed delivery.

You have complete visibility. Nothing happens without a record.

Real-time map showing your delivery's current position

Automatic alerts at pickup, en route, nearby and delivered

Delay detection — you're notified the moment anything changes

Shareable tracking link so recipients can follow along too

Full delivery log stored in your account permanently

What moves on Shipmater

From gold to a get-well card.
If it matters, we handle it.

High-Value & Precious Items

Jewellery, precious metals, signed collectibles, rare art. Insured, tracked providers who understand the weight of what they're carrying.

Insured transitChain of custodyLive tracking

Medical & Pharmaceutical

Lab samples, medications, medical equipment. Time-critical deliveries with full audit trails and temperature-aware provider matching.

Chain of custodyTime-sensitiveFull audit log

Personal & Family

A child travelling to summer camp. A care package to an elderly parent. An irreplaceable family heirloom across the country. Watch every mile.

Live GPSMilestone alertsShareable tracking

Corporate & Sensitive

Confidential documents, signed contracts, proprietary equipment. Verified providers, chain of custody, no exceptions on accountability.

Verified providersSigned receiptFull log

Oversized & Specialist

Furniture, instruments, industrial equipment, vehicles. Providers matched to your specific load requirements and handling needs.

Load matchingSpecialist handlingInsured

Regular & Recurring

Set up standing arrangements with trusted providers for predictable, recurring delivery needs. No renegotiating. No surprises.

Priority arrangementFixed ratesPreferred provider

The vetting standard

Every provider earns their place.
None of them self-certify.

Before a provider can accept a single delivery on Shipmater, they go through six layers of independent verification. Here's exactly what that means.

Credential check

Licences, certifications and authority documents verified against live government databases before a provider can join the platform.

Insurance verification

Active insurance certificates confirmed directly with the issuing provider. Coverage limits validated against platform minimums.

Background screening

Full criminal background check and relevant clearance queries completed through an accredited screening partner.

Ongoing ratings

Every completed delivery generates a verified rating. Providers below threshold are reviewed and suspended pending investigation.

Provider agreement

Every provider signs a formal agreement defining liability, conduct standards and accountability before their first delivery.

Continuous monitoring

Credential expiry alerts, insurance renewal tracking and real-time incident flagging keep the network current and clean.

Live tracking

You never have
to wonder.

The moment your provider picks up, tracking begins. Every location update appears on your live map in real time — and every milestone triggers an automatic notification to you and your recipient.

Live map

Current position, speed and estimated arrival updated continuously.

Milestone alerts

Automatic notifications at pickup, en route, nearby and delivery.

Delay detection

Any deviation from expected route or schedule triggers an instant alert.

Confirmed receipt

Recipient confirms delivery in the app. Payment releases only then.

Tracking screenshot

Ready to move what matters?

Free to start. No logistics experience needed. Your first delivery is a few minutes away.

No setup fees · No long-term commitment · Cancel any time